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okVibe

Support & Help

Need help with okVibe? We're here to assist you!

πŸ“§ Email Support

Email: app@icitech.com.tr

Response Time: Within 24-48 hours

βœ‰οΈ Send Email

❓ Frequently Asked Questions

How do I add emergency contacts?
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1. Open the app
2. Tap on Contacts in the bottom navigation
3. Tap the + button
4. Enter contact details and save

How does the check-in system work?
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Simply tap the "Ok" button once a day. If you miss 2 consecutive days, your emergency contacts will be automatically notified on day 3.

How do I trigger an SOS alert?
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Tap and hold the red SOS button on the home screen, or shake your device if shake detection is enabled in settings.

Can I cancel my premium subscription?
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Yes, you can cancel anytime through your device's subscription settings (App Store or Google Play).

How do I delete my account?
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Go to Settings β†’ Scroll to bottom β†’ Tap "Delete Account". Or visit our account deletion page.

Is my location data private?
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Yes! Your location is only shared with your emergency contacts during SOS events. Read our Privacy Policy for details.

πŸ”§ Technical Issues

If you're experiencing technical problems:

πŸ’‘ Feature Requests

Have an idea for a new feature? We'd love to hear from you! Send your suggestions to app@icitech.com.tr